Privacy Policy

Last updated: March 29, 2026

NorthStar ("we", "us", or "our") operates the NorthStar mobile application and web platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

• Account information — name, email address, and login credentials you provide when creating an account.
• Order information — destination city, state, and country associated with your relocation order and area guides.
• Device information — device type, operating system version, and Firebase push-notification token.

2. How We Use Your Information

• Provide relocation assistance features such as area guides, housing resources, and local recommendations.
• Display local information including weather, points of interest, and nearby places.
• Send push notifications related to your orders and services.
• Connect you with your assigned relocation consultant.

3. Third-Party Services

We integrate with the following third-party services to deliver our features:

• Google Places API — local place recommendations and search.
• OpenWeatherMap — weather data for your destination.
• Firebase (Google) — push notifications and crash reporting.

Each third-party service is governed by its own privacy policy. We encourage you to review them.

4. Data Security

• All network traffic is encrypted using HTTPS/TLS.
• Server access is restricted to authorized personnel only.
• Authentication is token-based; passwords are never stored in plaintext.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is shared only with your assigned relocation consultant and service providers as needed to fulfill your relocation order.

6. Data Retention

We retain your data only as long as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting us at the email below.

7. Children's Privacy

NorthStar is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or wish to request data deletion, contact us at:

support@northstarvip.com